WEBSITE TERMS OF SALE AND USE ARDENT WAY LP
These Website Terms of Sale and Use set out the rules that apply when you access the website identified below and when you purchase physical goods through that website.
Business details
Website: https://ardentwaylp.com
Website operator: ARDENT WAY LP
Legal form: Limited partnership registered in England and Wales
Company number: LP024468
Registered office / principal place of business: Suite 6097, 128 Aldersgate Street, Barbican, London, EC1A 4AE, England
Contact email: info@ardentwaylp.com
Contact phone: +447386487517
Effective date: 14 May, 2026
In these Terms, “we”, “us” and “our” refer to ARDENT WAY LP. “You” and “your” refer to any person who visits the website, uses its functions or places an order through it.
1. Scope of these Terms
These Terms apply to your use of the website and to purchases of products made through it.
By accessing the website, using its functions or submitting an order, you agree to comply with these Terms and with any policies referred to on the website, including our Privacy Notice, Cookie Notice and Returns and Order Cancellation Policy.
If you do not accept these Terms, you should not continue using the website or submit an order.
These Terms are designed for the online sale of physical goods. If the website offers services, subscriptions, digital content or any other type of arrangement, separate or additional terms may apply.
2. Our role as seller
ARDENT WAY LP operates the website and is the seller of the products offered for purchase through it, unless the website clearly states that another seller is responsible.
You may contact us using the contact email shown above or through any other contact method provided on the website.
Our contact details may be updated from time to time. The current details will be those displayed on the website or in the latest version of these Terms.
3. Who may place an order
You may place an order only if you have legal capacity to enter into a binding contract.
Where a product is subject to age limits, delivery restrictions, import or export controls, regulatory requirements or other legal conditions, you are responsible for ensuring that you meet those conditions before placing an order.
We may refuse, suspend or cancel an order if we reasonably believe that processing it may breach applicable law, sanctions rules, payment requirements, delivery restrictions, platform rules or any other lawful restriction connected with the transaction.
4. Website use
You must use the website only for lawful purposes and in a way that does not disrupt the website, interfere with other users or harm our business, systems, customers or suppliers.
You must not use the website to commit fraud, submit malicious code, attempt unauthorised access, overload our systems, extract data without permission, impersonate another person, provide misleading information or otherwise misuse the website.
We may limit, suspend or block access to the website where we reasonably consider this necessary for security, maintenance, legal compliance, fraud prevention or protection of the website and its users.
5. Product information
We aim to provide product information that is clear, useful and accurate.
However, product images, colors, packaging, dimensions, specifications, descriptions and availability may differ slightly from what appears on the website. Such differences may result from screen settings, photography, production variations, packaging updates, supplier changes or other reasonable factors.
This section does not reduce any consumer rights you may have where goods are not as described, are not of satisfactory quality, are not fit for purpose or otherwise fail to meet legal standards.
6. Availability of products
Products shown on the website are available only while stock lasts.
Before an order is accepted, we may update, remove, suspend or discontinue any product, product page, price, promotion, specification or stock status.
If a product becomes unavailable after you submit an order but before we accept it, we may reject the order and refund any payment already received for that item or order.
7. Placing an order
Submitting an order through the website means that you are offering to buy the products included in that order.
Before submitting your order, you should review the details carefully. This includes the products selected, quantities, delivery address, contact details, delivery method, billing information and payment details.
A binding contract is created only when we accept your order. Acceptance may be confirmed by email, order confirmation page, dispatch confirmation or another confirmation method used on the website.
A system-generated acknowledgement that your order has been received does not necessarily mean that the order has been accepted, unless it clearly states that acceptance has taken place.
8. Why we may decline or cancel an order
We may refuse or cancel an order before acceptance, or after acceptance where legally permitted, if there is a valid reason to do so.
Reasons may include lack of stock, an obvious pricing or product description error, payment failure, suspected fraud, misuse of promotions, inability to deliver to the address provided, legal restrictions, sanctions concerns, customs issues, technical problems or unusual ordering activity.
Where we cancel an order after taking payment, we will refund the relevant amount using the original payment method where reasonably possible, unless another lawful method is agreed or required.
9. Prices, taxes and delivery charges
Prices are displayed on the website in EUR.
Unless the website states otherwise, prices are inclusive of VAT and other applicable taxes. If VAT registration applies, the VAT number should be displayed on the website where required.
Delivery fees, customs duties, import taxes, local charges, handling costs or similar charges may apply depending on the delivery destination and the nature of the order.
Unless the website expressly states that such charges are included, you are responsible for any customs duties, import taxes or local fees payable in the destination country.
10. Payment
By providing payment details, you confirm that you are authorised to use the chosen payment method and that the information supplied is complete and accurate.
Payment may be handled by third-party payment providers. Their services may be governed by their own terms, privacy notices, security measures and processing procedures.
We are not responsible for delays, refusals or errors caused by banks, card issuers, payment providers or other payment intermediaries. However, where a payment issue relates to your order, we will take reasonable steps to assist.
11. Delivery and shipment
Available delivery methods, estimated delivery periods and delivery charges will be shown on the website or during checkout.
Delivery times are estimates only unless we expressly agree otherwise. Orders may be delayed due to stock availability, carrier disruption, customs checks, security reviews, incorrect delivery details, public holidays, adverse weather, industrial action, high demand or events outside our reasonable control.
You are responsible for providing a complete and accurate delivery address, together with any information needed for delivery, import clearance or customs processing.
If delivery fails because the information you provided was incorrect or incomplete, because delivery was refused without proper reason, because the parcel was not collected or because repeated delivery attempts failed, we may charge reasonable additional delivery, return or storage costs where permitted by law.
12. Risk and ownership
Risk in the products passes to you when the products are delivered to you or to another person nominated by you to receive them, unless applicable law provides otherwise.
Ownership of the products transfers to you only once we have received full payment for the products and any applicable delivery charges.
Until ownership has passed, you must not resell, dispose of or deal with the products in a way that is inconsistent with our ownership, unless we have agreed otherwise in writing.
13. Cancellations, returns and refunds
Your rights and obligations relating to cancellations, returns and refunds are explained in our Returns and Order Cancellation Policy.
If you are a consumer, nothing in these Terms or in any policy referred to by these Terms limits or removes rights that cannot legally be excluded.
Certain products may be excluded from cancellation or return rights where the law allows. This may include products made to your specification, personalised goods, sealed goods that are unsuitable for return for hygiene reasons once opened, perishable goods or other legally exempt items. Any relevant exclusions should be explained on the website or in the Returns and Order Cancellation Policy.
14. One-off purchase only
Unless a product page or a separate written agreement clearly states otherwise, purchasing physical goods through the website does not create a subscription, maintenance arrangement, after-sales service plan, agency relationship, partnership, reseller relationship or continuing supply obligation.
Any additional warranty, service, replacement arrangement or support commitment applies only if it is expressly confirmed in writing.
15. Promotions
We may offer discounts, promotions, vouchers, gift codes or similar offers from time to time.
Such offers may be subject to availability, expiry dates and any additional conditions stated with the offer. Unless expressly stated otherwise, offers cannot be exchanged for cash, cannot be combined with other offers, may be limited to one use per customer or per order and may be withdrawn or amended before they are used.
We may reject or cancel a promotion or discount code if we reasonably believe that it has been misused, obtained improperly, applied by mistake or used in breach of the relevant terms.
16. Сustomer information
If the website allows you to create an account, you are responsible for keeping your login details confidential and for ensuring that your account information is accurate and up to date.
You should contact us promptly if you believe your account has been accessed or used without authorization.
We may suspend, restrict or close an account where this is reasonably necessary for security, fraud prevention, legal compliance or because these Terms have been breached.
17. Reviews, comments and user submissions
Where the website allows users to submit reviews, comments, images or other content, you must ensure that anything you submit is lawful, accurate, genuine and not misleading.
You must not submit content that is defamatory, abusive, obscene, discriminatory, threatening, unlawful, infringing, deceptive or invasive of another person’s rights.
By submitting content, you permit us to use, display, reproduce, adapt and publish that content for purposes connected with the website and our business, subject to applicable law.
We may moderate, edit, reject or remove user content where we reasonably consider this necessary.
18. Intellectual property
The website and its content are owned by us or licensed to us. This includes text, design, images, graphics, logos, icons, page layout, software and other materials.
You may use the website for personal and lawful purposes connected with browsing the website or purchasing products.
You must not copy, reproduce, distribute, modify, scrape, frame, mirror, sell, exploit or create derivative works from any part of the website or its content without our prior written consent, except where the law allows this.
19. Third-party links and services
The website may include links to or integrations with third-party websites, tools, platforms, payment services, delivery services or external content.
These links and services may be provided for convenience, payment processing, delivery tracking or other operational purposes. We do not control third-party websites or services and are not responsible for their content, availability, policies, security or performance.
Your use of third-party services may be subject to separate terms, privacy notices and cookie notices.
20. Privacy and cookies
We handle personal information in accordance with our Privacy Notice and applicable data protection laws.
We may use cookies and similar technologies as described in our Cookie Notice.
By using the website or placing an order, you acknowledge that certain information may be processed for purposes such as order management, payment processing, delivery, customer support, fraud prevention, website security, legal compliance and business administration.
21. Website availability
We do not promise that the website will always be available, uninterrupted, secure or error-free.
We may suspend, withdraw, restrict, repair, update or modify all or part of the website at any time for business, technical, operational, security or legal reasons.
We are not responsible for loss resulting from website unavailability, except where liability cannot lawfully be excluded.
22. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited under applicable law.
Subject to the above, we are not liable for indirect, incidental or consequential losses, loss of profit, loss of business, loss of opportunity, loss of data or losses that were not reasonably foreseeable.
If you are a consumer, this section does not affect your statutory rights.
If you use the website or buy products for business purposes, our total liability is limited to the amount paid by you for the relevant order, unless a higher limit is required by applicable law.
23. Events outside our reasonable control
We are not responsible for delay or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
Such circumstances may include delivery disruption, customs delays, supplier failure, industrial action, natural events, severe weather, pandemics, cyber incidents, public network failures, government action, legal changes, payment system failures or other events beyond our reasonable control.
Where possible, we will take reasonable steps to reduce the impact of such events.
24. Updates to these Terms
We may revise these Terms from time to time.
The latest version will be published on the website. Updated Terms will apply to future use of the website and to orders placed after the updated Terms take effect, unless applicable law requires otherwise.
The Terms that apply to your order are the Terms in force when the contract for that order is formed.
25. Means of communications
You agree that we may communicate with you by email, through the website, through your account or by other electronic means, unless the law requires a different form of communication.
You should keep copies of order confirmations, receipts, these Terms and any policies that apply to your order.
26. Severability and waiver
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be treated as removed to the extent necessary. The remaining sections will continue to apply.
If we delay enforcing, or do not immediately enforce, any right under these Terms, this does not mean that we have given up that right or any other right.
27. Assignment of rights
We may transfer or assign our rights and obligations under these Terms as part of a restructuring, business transfer, financing arrangement, sale of assets or similar business transaction.
You may not transfer your rights or obligations under these Terms without our prior written consent, unless applicable law gives you the right to do so.
28. Governing law and jurisdiction
These Terms and any dispute or claim arising from or connected with them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that may apply in your country of residence.
29. Contact info
If you have any questions about these Terms, the website or an order, please contact us using the details below:
ARDENT WAY LP
Suite 6097, 128 Aldersgate Street, Barbican, London, EC1A 4AE, England
Email: info@ardentwaylp.com
Phone: +447386487517
Website: https://ardentwaylp.com